Kuroobiya's Privacy Policy

We will keep all your information private and will not pass them on to third parties for any purpose other than for creation of shipping labels- (see below). Your personal data (Name, Address, phone number, email address, and order History) will be saved securely by kuroobiya on our server. You will have full access to all your data and have the right to have it removed at anytime.

In very (very) rare circumstances, we may need to give the manufacturer your address to send certain products directly to you but only after confirming with you. We will ask them to delete their record of your shipping details. We will only use your information for processing of orders and to very occasionally send you newsletters, but only if you request it by sigining up for our newsletter.

When you make a purchase on Kuroobiya, if you choose  Registered Small Packet Mail or EMS for shipping, your shipping details will be securely registered on the Japan Post website by our server to create your shipping label. Their privacy policy states that they will not use your details for any purpose other than printing the labels for shipping, sending shipping updates by email and electronic registration of the invoice for customs. Once your parcel has been shipped, your shipping label data will be erased from their website, by us. You will however receive tracking emails from them until delivery.  You may also possibly receive contact from customs officials in your country via email. 

Records of the shipment will be removed by them after six months.

If you select DHL as the shipping method, we will use your details to manually create your shipping label but we will not save the address (unless for regular customers or shipments).  Please note, both a phone number and email address are mandatory for shipping by DHL. These will be used by them for sending tracking information and contact in case of customs and duties being necessary. 

Credit card details will NOT be passed on to or kept on our servers and all payment will be handled securely by Paypal or Square depending on the method chosen. We will have no access to your credit card numbers or account details. Please see their privacy policies for their data handling.

We will keep all your records and communications private, unless officially requested by you the customer, law enforcement officials, fraud investigators or PayPal or Square arbitrators in the case of a dispute. In such cases we will inform you of the official request unless requested not to in criminal cases.

We take your privacy very seriously.

Cookies

Our website requires that the visitor's computer accept a session cookie. This session cookie contains simply the session ID number which identifies the visitor to the store, as separate from other visitors. The session cookie contains no personal identity information, and in itself is thus anonymous, as a 3rd-party cannot use anything in the cookie to identify the visitor in any way. This session cookie expires at the end of the visitor's session in the browser, or at a predefined time, after their last "click", whichever is sooner. The session ID is used only to recognize what the visitor has done during their visit to the store. This includes things like: whether the visitor has put something in their shopping basket, whether they have logged in, and allows them to proceed through checkout.

Our website, like many others, also uses "Meta Pixel" for conversion tracking which is used by facebook to analyze the effectivness of any add campaigns we run on facebook. Please see Meta's policy for how they use this information.