If you wish to cancel your order please let us know immediately (within 48 hours). We can give you a Square or PayPal refund depending on the payment you made.

Or we can offer you a 100% store credit to use on another order. The store credit will be in JPY and will keep its value no matter what the exchange rate is the next time, so you will always get the same value as you paid, when you decide to purchase again.The store credit is valid for 2 years.

Refunds by PayPal

As of March 2019, PayPal have updated their policy and will keep a transaction fee amount  of 3.9% + 40 JPY.  As of September 2023, PayPal will automatically convert all foreign currencies received into our acount to Japanese Yen.

In order to refund you, we will need to reconvert Japanese yen to the currency you used, which is  at a non favourable rate. This is because PayPal adds a 4% fee to this

We will refund you the full amount due minus the fees which are kept by PayPal, at the conversion rate used when we refund your payment. This may mean that you will receive signifcantly less than you paid, and therefore recommend using Japanese Yen for your payment and allowing your credit card or bank to do the conversions.

We will not charge or keep anything ourselves. We are happy to provide evidence of all fees charged and conversion rates on request, and proof that all money recieved by us is returned to you.

Refunds by Square (direct credit card option)

We will refund you the full amount  you paid,  as Square refunds the transaction fees to us. Please note however that the refund will be in Japanese Yen (see above, Payments by Square ) and that the amount that is refunded to you in your own currency, will depend on your credit card company's exchange rate at the time of the refund.  We have no control over this. You may wind up with either more, or less than you paid in your own currency.

Cancellation after 48 hours

If the order has already been sent to the manufacturer, then cancellation is likely impossible. This is why we offer a 48 hour cool off eperiod. They are not so generous with cancellations If you contact us, we will do our best to help. However, after a period of several day, it will be impossible to cancel as they will likely have started processing your order.

Mistakes and Changes

If you have made a mistake on your order and wish to change it, please contact us within 48 hours. Changes which involve a change in price will be handled by either issuing a partial refund or by sending you an invoice for the difference.  Please note that changes after 48 hours will likley be impossible and rejected by the manufacturers.

Return of Unaltered Dogi and Belts (and other goods)

If you order the wrong size you may return the product within two weeks of receipt and receive the correct size, however you will be responsible for any difference in price, plus the return shipment to Japan, shipping back and forth from us to the manufacturer, and re-shipment back to you. 

Refunds can only be given if there is actually something wrong with the manufacturing of the product or an error has been made on our part. 

This is a condition imposed on us by the Japanese manufacturers. We will ask you to pay the initial shipping charges back to Japan which we will then reimburse to you, after we receive the goods.

Refunds will not be given for mistaken size or type purchases, regret buying or other reasons due to the customer's circumstances.

• PLEASE CHECK SIZES CAREFULLY. DON'T GO BY THE SIZE OF YOUR OLD DOGI / OBI IF IT IS ANOTHER MANUFACTURER. EACH MANUFACTURER USES THEIR OWN SIZING SYSTEM.

• Don't forget to account for shrinkage

Personalized Dogi & Belts 

Please note that personalized (or tailored / order made) dogi and belts are made for you so it is not possible to cancel or accept them back if you change your mind once they have been ordered for you. 

(It will be impossible for the manufacturer to resell them so they will not give a refund unless they have made a mistake). 

Returns or Refunds will only be accepted if there is actually something wrong with the manufacturing of the product or an error has been made on our part. The shipping fee however cannot be refunded once the goods have been delivered. 

• You are responsible for making your own correct measurements and choosing correct sizes. 

• If you have any doubts please feel free to contact us before you order and we will give you advice and guidance, but the final decision is yours.

Defects or Mistakes

It is very rare for the goods to have defects as they undergo inspection by both the manufacturers and us, but in the rare case there is a defect, please contact us within four weeks of receipt, otherwise it will not be possible for us to make a claim on your behalf.

A defect is considered to be an issue which causes an effect on the functionality of the goods or is clearly a quality issue or error in the manufacture of the goods.

Please note that the manufacturers do not consider the following as defects:

• Stitching that is not perfectly straight

(all dogi and belts are hand stitched by humans who are not always perfect).

• Over (double) stitching

(this occurs on belts and dogi where the thread runs out during stitching and is started a new. The manufacturers make every effort to make this as smooth and as un-noticable as possible but occasionally it may be detectable.)

• Stitches that are not all perfectly the same length

(this can occur especially on heavyweight dogi or belts due to the thickness of the material).

• Noticable stitching ends

(this occurs from time to time when the end of the thread is a little longer and looks like it is sticking out a bit).

• Difference in material feel or color ( tint) from a previous order

(dogi and belt materials are made in lots and there will be differences between lots. It is impossible to match lots perfectly).

We beg for your understanding in these matters.

Of course we inspect all goods prior to shipping out to you and will fail and return to the manufacturer anything we feel is below the expected quality. However, the final responsiblity for the goods is with the manufacturers.

Please note that if a mistake has been made by the manufacturer, they will only replace it with the correct product as originally ordered. They will not allow any other changes to be made, at all. 

This is a strict policy by all manufacturers to prevent customers taking advantage of their mistake by correcting their own, and to prevent false claims. 
 

Other

While we make every effort to ensure the accuracy of information on our website, we cannot guarantee that there are no mistakes, though we will do our best to rectify them as soon as we are made aware of them.

Rather than list several pages of legal disclaimers of responsibility like other sites, we will take full responsibility for our actions and the products we supply. The manufacturers in turn take responsibility for their products.

Please note though that we are based in Japan and therefore esentially a Japanese company. We deal with Japanese companies. Therefore the cultural and business rules of Japan apply. Whilst Japan is known worldwide for its "omotenashi" hospitality, please be aware that unlike in western countries, in Japan "the customer is NOT always right". This means that as a customer, you do not have the right to dictate what a company should or should not do. Whilst we will do our best to represent our customers, there is a limit to what we can say to the companies on your behalf.

We are providing this service in the spirit of martial arts, and hope that our martial artist customers feel the same way and act in the same spirit.

As we feel our customers are all good people, we will trust them, as they trust us to provide the best quality products and service.

If you are not basically a decent human being, please do not use this website! You have a lot of alternative choices.

Simple as that!

Use of this website is subject to use in good faith and acceptance of the above conditions.

Our aim is for you to have the perfect Dogi or Obi and be 100% satisfied.